"המיקום והנוף היו מדהימים, כל הדקורציה והריהוט המיוחד."

"הצוות לא היה אדיב במיוחד, בבריכה, בחדר אוכל ובקבלה. אין מי שתיה זמינים בכל איזורי המלון, במיוחד בבריכה ובחדר אוכל. טוש מיושן ופחות מתאים למלון ברמה כזו"

"המלון על שפת אגם אטיטלן. למלון גינה מרהיבה, המלון שוכן בתוך שמורת טבע."

"המלון מרוחק מהמרכז, אין שאטלים, כל יציאה מהמלון כרוכה בהזמנת מונית או תוקתוק, המלצרים לא מדברים אנגלית, אין בחדר מים לשתיה ו/או קומקום ולא מקרר. לא מעדכנים לגבי השרותים הניתנים ."

"המיקום על האגם, חוף פרטי. החדרים נקיים ומסודרים. החצר מדהימה הגנים יוצאי דופן האוכל נפלא"

"Aucun."

"The hotel is very beautiful and very well maintained in the exterior parts. Wonderful gardens and a nice pool. The food is great and the staff is welcoming. The hotel is located in a quiet and calm place which makes the stay experience more pleasant."

"The room was a bit old and not properly maintained. The shower head was not easy to operate, the doors are not painted properly. Communication with the hotel prior to our arrival was almost impossible, I c ould not reach them by phone , or by booking. Although they ask to communicate with them by what’s up they never answered , and they did not respond to the messages I sent through Booking except once . However, the stay at the hotel made up for it. But there is a lot of room for improvement in terms of communication levels"

"The hotel is really beautiful. The gardens are exquisite and the views over the lake are exceptional. My room was really pretty and comfortable with a terrace overlooking the gardens and lake. The restaurant was great too and not that expensive for a fancy hotel. There’s a nice pool area and you can use a tiny beach like area beside the lake too."

"For the area it’s ridiculously expensive and clearly designed for rich tourists (there’s even a helipad so you can fly in). And the price doesn’t even include breakfast. Also the WiFi doesn’t work in the rooms, only the communal areas. It’s also a bit out of the way and you have to take a TukTuk to get to anywhere. They usually come quite quickly, but it’s a pain and they hike their prices up for hotel guests."

"Hotel Atitlan is exactly how we expected it. The views and gardens are absolutely stunning. We also tried the restaurant in the evening, and it was very good. The decoration is beautiful everywhere. The staff is very attentive, they made our stay particularly enjoyable."

"The breakfast is not included."

"Wonderful facilities incl lush gardens and magnificient view."

"Softer pillows please or a pillow menu."

"Beautiful setting on the lake Well manicured gardens"

"On average 30=45 mins from ordering to delivery of food. Very slow turnaround. Limited vegetarian menu. Kitchen was inflexible The rooms were a bit dinghy"

"Hotel atitlan exceeded expectations and has been our favourite Central American hotel so far in our trip. The hotel photos maybe make the rooms a bit dark and dated but in fact they were charming and characterful, and very clean. The staff were very friendly and helpful, the restaurant food was great (dinner and breakfast) and the restaurant location is beautiful. The grounds are stunning! If the national trust went tropical this is what you would get. Beautifully kept. The hotel is a little out of town ($4 tuk tuk) but that means you’re out of the bustle and noise of Pana. Gorgeous pool."

"Only niggle, not much shade for the pool sun loungers. No sun parasols for them (only the tables). A few more sun loungers in the gardens shady spots would be perfect."

"It was the most beautiful hotel, the gardens are truly magical. We enjoyed the restaurant for dinner and breakfast, it was an expensive luxury to eat there. The staff were lovely and the room spacious and comfortable with beautiful balcony views"

"The tuk tuk service in to town could be easier to follow. We were scammed going in to town with who we thought was the hotel tuk tul driver and it wasn't. Be careful to go with the tuk tuk driver in hotel uniform"